About

About Me

A Graduate from University of Illinois Springfield in Information System Security with a minor in Computer Science.

Information Technology, Information Security, and Leadership

I am a dedicated professional with a strong background in Information Technology (IT) and a demonstrated ability to take on leadership roles. I graduated in December 2023 from the University of Illinois Springfield, with a focus on Information System Security and Computer Science. From my initial Computer Science class, my passion for Information Technology has steadily grown.

In my current position as a Computer Support Technician with the State of Illinois Department of Innovation and Technology since 2023, I manage critical tasks, including the imaging of state laptops, desktops, and tablets. This involves configuring and deploying devices efficiently to meet user needs. Additionally, I oversee the crucial task of data sanitization, ensuring the thorough wiping of sensitive information to uphold data security and privacy standards.

Prior to my role in the state government, I served as an Operation Coordinator at FedEx Ground from 2021 to 2023. In this position, I supervised drivers, ensuring smooth operations and adherence to company standards. Through detailed policy reviews and data analysis, I engaged with Contractors to address performance, identify areas for improvement, and foster a culture of compliance and safety. I led weekly safety meetings, emphasizing the importance of maintaining a safety-conscious environment.

Throughout my career, I have consistently demonstrated a proactive approach to challenges, a commitment to continuous improvement, and a strong capacity for leadership. I am driven to contribute to organizational success and am always seeking opportunities for self-improvement and growth in the dynamic field of Information Technology. My goal is to contribute to the field of Information System Security, ensuring individuals have a strong foundation in information security and providing the necessary tools to safeguard personal and organizational information.

Experience

2023-Present

State of Illinois
Department of Innovation and Technology

Computer Support Technician

I currently hold the critical role of managing various crucial tasks within the organization. Primarily, I assume responsibility for the imaging of all state laptops, desktops, and tablets, ensuring that these devices are properly configured and equipped to meet the needs of our users. This includes employing efficient imaging processes to streamline deployment and enhance productivity.
Furthermore, I take charge of the crucial task of data sanitization for systems and drives. Recognizing the importance of data security and privacy, I meticulously ensure that all sensitive information is thoroughly wiped and rendered irretrievable. By following industry-standard protocols and employing robust sanitization techniques, I safeguard our organization’s data and protect it from unauthorized access.

2021-2023

FedEx Ground

Operation Coordinator

In my role, I was entrusted with the task of supervising the drivers at our station. This encompassed various responsibilities aimed at ensuring smooth operations and upholding company standards. On a daily basis, I meticulously reviewed policies and procedures, engaging in discussions with Contractors to address their performance and align it with our company’s expectations. To support these discussions, I diligently analyzed relevant data, deriving valuable insights that guided our conversations and helped identify areas for improvement. Additionally, I took the lead in organizing and conducting weekly safety meetings, prioritizing the importance of maintaining a safety-conscious environment and promoting proactive measures to minimize risks. Through these combined efforts, I sought to not only manage the drivers effectively but also cultivate a culture of compliance, continuous improvement, and safety within our station.

2020-2021

Marcos Pizza

Shift Lead

I held the pivotal role of managing and coordinating the schedules of our valued employees while overseeing the seamless execution of daily operations. This encompassed creating and maintaining work schedules, ensuring proper coverage for each shift, and facilitating effective communication among team members. With a keen eye for efficiency and organization, I prioritized optimizing productivity and customer satisfaction. Additionally, I adeptly addressed any emerging challenges, promptly resolving issues and fostering a positive work environment. Through my dedication and leadership, I played a pivotal role in driving the success of the team and delivering exceptional service to our customers.